We are excited to introduce a new quality mentor on support.jomo247.com, Jamshid Hajimomen.
Jamshid, based in North California, works as a quality management consultant to implement and maintain a wide range of certifications and standards. Read on to find out more about Jamshid and his work in quality management systems or visit his profile and contact him here.
How did you come to be quality management consultant?
I have worked in ISO implementation since 1994, and I see ISO standards as a tool for efficiency, improvement, and cost-effectiveness.
My educational background includes two degrees – one in manufacturing engineering. Since I started working in quality management in the 90’s, for the past 30 years my role has always been in quality at a director level.
What are your specialisms?
I have 30 years of experience in manufacturing engineering, and quality assurance. The standards I cover are: ISO 9001, TS16949 (QS9000), AS9100, ISO 14001, IPC610, MIL-PRF-38535, 38534, and 19500 certification/qualification processes. I am a certified Master Black Belt in Lean Kaizen, and am a certified Lead Auditor for AS9100.
In terms of the way I work, I find that more of a visual management system helps tremendously. To see processes mapped out visually helps the whole business to understand and follow processes and procedures more easily.
During my time as a quality management consultant and auditor, I have been exposed to defence, space, electronics, and consumer goods. No matter the industry, every business needs to follow a process to produce a good product and/or service.
What is your favourite thing about Quality Management?
The involvement of the whole business – from management level staff to those on the floor, meeting a standard like ISO 9001 is the responsibility of everyone.
Traditionally, meeting the standard has been viewed as the responsibility of the quality department. However, for certification to be achieved and for actual improvement and benefits to the business, everyone needs to be aware of the processes they are following, and how they work in relation to the product. In this way, they can see the value of each individual in the business.
What does a typical day of work look like for you?
I love to get up early and start work at 6am. I love my team and mentoring people, and always go into work with a positive attitude. I prefer not see myself as a boss, but more of a coach or facilitator. My team knows precisely what is expected of them on a day-to-day basis due to my focus on short and long term goal setting.
Any range of tasks will be completed on a day-to-day basis, dependent on what clients we are working with at the time, what standards they’re focused on achieving, and where they are at in the process.
What interests you about becoming a mentor?
From my experience, I have found that if you come into a business as an outsider they will listen to you more than they would an insider. When people are working within a business, the day-to-day issues will consume a large amount of their time, and make it hard for them to identify and solve the larger problems that are causing these issues.
What do you think the next big thing will be in Quality?
Today, customers expect a 100% compliant product and service. Even the cheapest products are expected and in some cases required to achieve certification. You can’t just advertise that you have achieved a standard, it has to be evident in the quality of your product.
I believe there will be a greater focus on internal audits, process effectiveness, and training as opposed to traditional inspections focused only on ticking boxes.