We are excited to introduce a new quality mentor on support.jomo247.com, Aliu Israel. Aliu is the managing director at PEGISOL, and is a QMS consultant, offering training and certification for the medical industry. Read on to find out more about Aliu and his work in quality management systems, or visit his profile and contact him here.
How did you get involved in becoming a QMS consultant?
As I originally trained as a medical professional, I have an innate passion for excellence. I studied Medical Laboratory Science at university, and worked as a Lab Scientist before going into consulting.
This experience in the medical profession made me recognise the essential nature of quality management systems in the industry, which translated into a career where I help the businesses I work with strive for continued improvement and growth.
I now am the managing director at PEGISOL LTD, and am proud of the businesses we have worked with to improve. The company was born out of a desire to see humanity and health development.
I also run a lot of business coaching programmes and work both for myself as a trainer and QMS consultant, but also for PEGISOL.
What are your specialisms as a QMS consultant?
I specialise in the medical industry, providing quality management systems for medical health services. QMS are fundamental to the medical industry in all areas, including in both manufacturing and production.
The goal of quality management systems in this area is to help drive clients, patients and/or customer satisfaction. QMS sanitize the processes whereby essential products are made or services are carried out, enabling efficient and innovative business process management.
Medical services require certification, but I also drive my clients to see the improvements certification has made in terms of the improved quality and consistency of the product or service that results.
What is your favourite thing about quality management systems?
Continual quality improvement is what I am most passionate about. Quality is not a destination, but it is a journey.
It’s exciting to think about what it may look like now, and in 5 years, and in 10 years. The QMS will be constantly changing, constantly improving, and fine-tuning to provide a consistent growth in quality in the business and its processes over time.
The audit that takes place, or the implementation of a QMS is just the beginning of your quality journey, which will increase client, patient, and/or customer satisfaction.
What does a typical day of work look like for you as a QMS consultant?
Normally I will do my routine jobs in the morning, and then hold the programmes and meetings I lead online in the afternoon.
All my classes and presentations are held remotely through Zoom and Google Meets.
Typically I have a break between 12pm and 1pm, then another from 4pm to 6pm, and then work through the evening until 10pm.
What interests you about becoming a mentor?
Helping others achieve their goals and bridge the gap between where they are and where they want to be is the key benefit for me. I am so passionate about teaching, and have a deep love of empowering people and businesses to be the best they can be. In a teaching relationship, there has to be a willingness to learn from both ends, and I frequently learn new things from working with different organisations.
I believe that passing on my experience to others will be beneficial, and I am looking forward to hearing of others’ experience who also work in my field.
What do you think the next big thing will be in Quality?
It’s different across different sectors and countries currently, but with technological and digital trends the ability to constantly monitor objectives will only increase. I believe that technology and digitisation of processes will help to unify what we are doing across countries, and across continents.