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Mentor Spotlight: Ian Massey

A Q & A with our New Mentor Ian Massey

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We are excited to introduce a new mentor on support.jomo247.com, Ian Massey. Ian is a very experienced mentor who not only works with businesses to gain certification, but assesses for accreditation bodies himself. Read on to find out more about Ian and his work in quality management, or visit his profile and contact him here.

How did you get involved in Quality Management?

Initially, I worked in engineering, and began to wonder if there was something else out there that would be more personally fulfilling for me. I wanted to apply the skills I had developed in a new way, to help businesses innovate and grow. Quality Management felt like the perfect fit. I also realised that by specialising in medical devices, I could use my skills to make more of a difference.

What do you consider as your strengths in Quality Management?

I am passionate about understanding how systems work, and how the processes within them fit together. Once I have understood a system, I can effectively measure process performance, and suggest improvements which may not be obvious to my clients.

What is your favourite thing about Quality Management?

Firstly, I enjoy the variety and social aspects of my job. It’s really interesting to meet different people regularly, and to see how companies tackle different problems, or the same problems differently. No two weeks are the same! I am constantly learning what works, and what doesn’t work, and am able to pass that knowledge on to my clients, which is really rewarding. I also enjoy demystifying quality management to new clients. It is always great showing businesses why implementation doesn’t have to be daunting. Supporting businesses provides me with that fulfilment I once sought after – I take pride when they reap the rewards of implementing and improving their QMS, above and beyond achieving certification.

What interests you about becoming a mentor on Jomo247’s support site?

I am always looking for opportunities to meet with people and businesses from different backgrounds and industries. I also believe in promoting the implementation and improvement of Quality Management Systems, as they are beneficial to any business, and this is a great forum for doing that.

What do you think will be the next “big thing” in Quality Management?

In the long term, the ISO standards are revised every 6 years. I think the next revisions will focus on making the standards easier to understand and implement for modern businesses. The current turbulence with Covid-19 has showcased how businesses with effective Quality Management Systems in place can respond with more stability. In response to this, and other changes like Brexit, businesses will have to adapt, and with that adaptation will come opportunities for innovation and growth. I believe effective quality management systems will allow businesses to seize these opportunities.
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