We are excited to introduce a new mentor on support.jomo247.com, Andrew Cook. Andrew is an experienced and knowledgeable auditor, who also provides certification against a variety of ISO standards. Read on to find out more about Andrew and his work in quality management, or visit his profile and contact him here.
How did you get involved in Quality Management?
I first started working in quality back in 2001 with a Japanese automotive company. As a supply quality engineer, I worked with suppliers to develop quality control and systems for business processes. It was an excellent job which kickstarted my passion for the industry, especially as it enabled me to travel across Europe and delve right into the bones of businesses, to learn how different companies approached common quality issues, and to help them work more efficiently.
What do you consider as your strengths in Quality Management?
I currently specialise in systems development and business improvement for several sectors including quality, environmental, and health and safety. These specialisms allow me to get up close and personal with a variety of businesses on a daily basis and help them to change things on the ground for the better.
What does a typical day of work look like for you?
Currently, my work on a day-to-day basis consists of managing external audits as well as completing audits myself. I can also be found developing management processes for my clients in the areas I specialise in.
At the moment especially, my work tends to be very reactive. Last week, for example, a NQA Assessor was booked for one of my clients but unfortunately had to cancel at the last minute, as they were informed, they had to isolate. I had to organise another audit and liaise with a new assessor quickly as everything had already been prepared for the audit taking place the next working day!
What is your favourite thing about Quality Management?
My job feels most satisfying when I see the companies I work with improve. The best feeling is to reflect on the situation before and contrast it with the noticeable improvements after I have finished. It is rewarding watching the processes I’ve designed be implemented, and seeing the benefits they give my clients, whether that is less stress, less work, more profit, or all three!
What interests you about becoming a mentor on Jomo247’s support site?
I’m interested in working with new companies and clients who are looking to develop new systems to aid them in their journey to certification. I am looking forward to using Jomo247 to help me take them up to standard level and beyond.
What do you think the next big thing will be in Quality Management?
I think there has recently been an increased shift into the need for quality systems in the services industry, as well as in smaller businesses, especially with the new ISO9001 standard. Smaller tradespeople, for example builders and contractors, will need these systems in place to provide their services and attract new business.